Keep your device safe from the unexpected with Swap Protect.

Whether you're subscribed to a device plan or a SIM only plan, enjoy protection that keeps you connected when the unexpected happens.¹

Comes with Protect PRO options

Subscribe to Device Plan

Comes with Screen Crack Protect

Customise Your SIM Plan
  • IncludedWith certain plans
  • Easy claimsIn-app service request
  • 100%Genuine repair parts

Because accidents happen.

A cracked screen, accidental spill, or lost device can happen anytime.

  • Fast claims process

    Simple claims with quick support, so you can get back to using your phone.

    Claim #SP-20418

    In progress
    • Claim submitted
    • Claim approved
    • Courier on the way
    • Claim completed

  • Coverage for everyday mishaps

    Protection for common accidents, damage and unexpected situations.

    • Drops
    • Spills
    • Cracks

  • Peace of mind, wherever you go

    Stay protected at home, at work or on the move.

    • At home
    • At work
    • On the move

  • Technical support

    Fast, reliable support for any technical issue. (available in the Swap Mobile app)

Two ways to stay protected.

Full device protection for device plan subscribers, or screen protection for SIM-only subscribers.

MOST POPULARFor Device Plan subscribers

Protect PRO

From $0 with your device plan, or as low as $5 a month.

  • Repair, Exchange & Replacement

    Cracked screen? Stuck button? Guided repair processes in-app, with guaranteed genuine repair parts from the original manufacturers of your device.

  • Accidental & Liquid Damage

    When accidents happen, we’ve got you covered.

    • Cracked or shattered screens
    • Damage from accidental drops or impact
    • Liquid damage
    • Accidental hardware damage

  • Attended Theft

    Your device is covered if it’s stolen while in your care.

  • Extended Warranty

    Covers manufacturer defects after standard warranty period ends.

Subscribe to Device Plan
For SIM-only subscribers

Screen Crack Protect

Dropped your phone? We've got your screen covered.

  • Reimbursement

    Receive reimbursement up to $250, saving you from costly screen crack repair bill at manufacturer service centre. Included with every SIM only plan subscription.

Perfect for

  • SIM-only subscribers
  • Customers who want affordable protection
  • Everyday device users
Customise Your SIM Plan
Compare what's covered
FeatureProtect PROSCREEN CRACK PROTECT
Available withDevice PlanSIM only Plan
Screen CracksIncludedIncluded
Accidental DamageIncludedNot included
Liquid DamageIncludedNot included
Attended TheftIncludedNot included
Extended WarrantyIncludedNot included
CoverageRepair, Exchange & ReplacementReimbursement only
Easy Claim Process

Four steps. Back to normal.

Choose what you need — a reimbursement, an exchange or a replacement. Claims are verified and approved instantly.

  1. Step 1: Submit a service request in our all-in-one app.

  2. Step 2: Instant claim verification, approval & service request fee payment, if applicable.

  3. Step 3: Send the damaged device to your preferred Authorised Service Centre location.

  4. Step 4: Submit necessary documents for Reimbursement.

How to activate Screen Crack Protect

  1. Step 1: Find Your Device

    Go to your Dashboard and tap Device Protection > My Device Protection > Activate Protection. Key in your device's IMEI number to identify it.

  2. Step 2: Confirm & Diagnose

    Confirm this is the device you're activating protection for, then run the quick device diagnostic test.

  3. Step 3: You're Protected

    Once your device passes the test², it's registered and Screen Crack Protect is active — instantly. Manage your protection anytime from My Device Protection.

FAQ

  • Swap Protect is a device protection plan that provides protection against certain types of damage not covered by the manufacturer's warranty (e.g., theft, accidental liquid damage, or physical damage). Current available plans are Screen Crack Protect and Protect Pro.

Your Device Deserves Protection.

Accidents happen. With Swap Protect, you’re always covered.

Subscribe to Device PlansSubscribe to SIM Only Plan